Switching to Melonly

Import your logs and shifts yourself, or let the migration team move your whole community to Melonly.

Ways to Move to Melonly

There are two ways to switch, and you can use both.

OptionBest for
Import toolBringing punishment logs and shifts across yourself from ERM, Ducky or Trident
Migration teamMoving your whole setup from Sonoran CAD, CADLY, Anchor, Trident or a stack of Discord bots, with help from a person on our team

Import Your Data

The import tool reads your old punishment logs and shifts from the Discord channels your previous bot posted in, so your staff keep their history.

You need the Administrator permission in the Melonly server, and your Discord server must be linked to it.

You can start from either of these places:

  • When you create a server, answer Yes to Do you want to import logs and shifts from another service?
  • At any time, from the Import Data card in your server's Settings.

Import Data Card

  1. Open the Import Data window

    Click Import data on the card.

  2. Choose the service

    Under Select service to import data from, pick ERM, Ducky or Trident.

    Choosing a Service

  3. Invite the import bot

    Click Invite and add the Melonly Import Bot to your Discord server. The window ticks it off once the bot has joined.

  4. Choose what to import

    Under What data do you want to import?, pick Punishment Logs, Shifts or Punishment Logs and Shifts. Then select the channel to read each one from.

    The import bot needs permission to view those channels and read their message history.

  5. Start the import

    Click Import data. It can take a few minutes.

Tracking an Import

Each import appears on the Import Data card with who started it, when, its status, and how many logs and shifts have come across.

StatusMeaning
In QueueWaiting to start
In ProgressImporting now
CompleteFinished
ErrorThe import failed. Check the bot can read the channels, then try again
CancelledStopped, and anything it imported was removed

Open the menu on an import to use Cancel import while it runs, or Delete imported data once it's complete.

Import Limits and Discount

  • Your server can only run one import at a time.
  • Each server can start 10 imports in total. Cancelled and failed imports count towards this.
  • After an import, you can claim 20% off your first month of Melonly Plus. It applies when you started an import in the last 30 days that brought in more than 50 logs or shifts, and you can only use it once. Checkout asks whether to apply it.

Move With the Migration Team

The migration team handles the move with you, from reviewing your setup to launch day. Migrations are free. Read more and watch the video at melonly.com/migrate.

Migrate to Melonly

To get started:

  1. Open the migration window

    Click Start your migration on the Migrate page.

  2. Join our Discord

    Click Join our Discord, then go to the support channel.

  3. Open a ticket

    Say you're migrating and which app you're moving from. Pick your app in the window and Melonly writes the message for you to copy.

From there, the team works through four stages:

StageWhat happens
Connect with our teamYou go through your CAD, moderation and staff setup together
We review your setupYou get a plan covering what imports, what gets rebuilt and what changes for your staff
We build it alongsideMelonly is set up next to your current tools, so nothing changes for your members until you're ready
We handle the switchYou pick a launch date, and the team is there for the cutover and whatever comes up after

Moving from something else? Choose Something else in the window and type its name.

Need help?

Still have questions? Join our Discord server for support from the Melonly Team.