What is the Billing Portal?
Melonly payments are handled by Stripe. The billing portal is where you update your payment details, see your invoices and manage or cancel your subscriptions.
A billing account is created automatically the first time you buy something.
Opening the Billing Portal
Go to melonly.com/billing. You can also click Billing portal in Manage subscriptions on your dashboard, or on the Pro card on your profile.
If you have one billing account, you go straight to Stripe. If you have more than one, choose the one you want and click Open billing portal. To choose which account future purchases use, select it and click Use for new purchases.
| In the portal | What you can do |
|---|---|
| Payment method | Add or change how you pay |
| Billing information | Edit your name and billing address |
| Invoice history | See your past invoices |
| Subscriptions | See and cancel your subscriptions |
Cancelling a Subscription
- Open the billing portal
Go to melonly.com/billing and choose the billing account if asked.
- Find the subscription
Find the subscription you want to stop.
- Cancel it
Cancel it and confirm.
When you cancel, your subscription and its features stay active until the end of the period you've paid for. After that you aren't charged again. You don't get a refund for the time left in that period.
Removing a subscription from a server in Manage subscriptions doesn't cancel it. Lifetime Plus is a one-time payment, so there's nothing to cancel.
Auto Vote Slots
Buy Auto Vote slots with Get more slots in your account settings. Once you have them, use the billing portal to manage or cancel them.
Switching to Annual Billing
If you pay monthly for Melonly Plus, Melonly Pro, Watchdog, Departments or a bundle, you can switch to annual billing and save money. Manage subscriptions and the Pro card on your profile show how much you'd save each year.
Click Switch to annual, check the summary and click Confirm and pay. You're charged for the annual plan straight away with your saved payment method, minus a credit for the unused time in your current month. Your plan then renews yearly.
Paused Subscriptions
If a payment fails, your subscription can be paused. Its perks are on hold, and you can't activate it or remove it from a server.
Manage subscriptions shows a warning when this happens. Click Update payment details and fix your payment method. The subscription then resumes automatically.
Refunds
Melonly services are digital and you get access right away, so refunds are limited. Melonly doesn't offer discretionary refunds on monthly, yearly or lifetime subscriptions once they've been activated and you've gained access. This is a summary of the Refund Policy, which always applies in full. Nothing in it limits rights you have by law.
| Situation | Refund |
|---|---|
| Melonly is completely unavailable for 48 hours or more in a row because of a problem on Melonly's side | May be refunded |
| An advertised premium feature isn't working and can't be fixed in a reasonable time after you report it | May be refunded |
| You were charged more than once for the same subscription period | May be refunded |
| You were charged because of a technical error or billing mistake | May be refunded |
| You changed your mind | Not refunded, unless the EU and UK cooling-off period applies |
| You cancel partway through a billing period | Not refunded for the unused time |
| Your account was suspended or terminated for breaking the Terms of Service | Not refunded |
Asking for a Refund
Email [email protected] within 14 days of the charge. Requests after 14 days aren't considered. Include:
- Your Melonly account email address
- The date of your purchase
- The subscription type (monthly, yearly or lifetime)
- Why you're asking for a refund
- Any supporting screenshots or error messages
You'll get a reply within 5 business days, but asking doesn't guarantee a refund. Approved refunds are processed within 5 to 10 business days and go back to your original payment method. Your bank may take another 5 to 10 business days to show them.
Contact [email protected] before disputing a charge with your bank. A chargeback without a valid reason can get your account suspended or permanently terminated.
Need help?
Still have questions? Join our Discord server for support from the Melonly Team.