What Can You Request?
You can ask Melonly for a copy of your personal data, or ask for your account to be deleted. There's no button for either one in your account settings. You do both by emailing [email protected].
This page is a plain summary of the Privacy Policy, not legal advice. If anything here differs, the policy applies. See Legal for all of Melonly's policies.
Requesting Your Data
Email [email protected] and ask for a copy of your personal data.
Where applicable, Melonly responds without undue delay and within one month, though this can be extended where the law allows.
Deleting Your Account
- Send Your Request
Email [email protected] and ask for your account to be deleted.
- Wait for the Review
Melonly reviews deletion requests without undue delay.
- The 30 Day Recovery Window
Your account enters a 30 day soft deletion period. It isn't gone yet and can still be recovered.
- Permanent Deletion
After 30 days, your account and the personal data associated with it are permanently deleted, apart from the limited data described below.
During the Recovery Window
You can't sign in while your deletion request is open. If you change your mind, email [email protected] to ask for it to be reversed before the 30 days are up.
After permanent deletion, the Discord account that was linked to your Melonly account can't be used to sign in to Melonly again. If you believe this was done in error, email [email protected].
What's Affected
Melonly may keep limited data where it needs to for legal compliance, fraud prevention, dispute handling, safety or legal claims, even after your account is deleted.
Different types of data are also kept for different lengths of time.
| Data | How long it's kept |
|---|---|
| Account data | Permanently deleted after the 30 day recovery window, apart from the limited data above |
| IP addresses | Up to 12 months for security and fraud prevention. Longer only for specific incidents, legal obligations or legal claims |
| Gaming data | As long as reasonably necessary for server management, moderation, analytics and record keeping. It may then be deleted or anonymized where feasible, unless it's needed for legal claims, safety or compliance |
| Moderation reports | Kept for record keeping where reasonably necessary to protect moderation systems, investigate abuse, respond to disputes or meet legal obligations. They may then be deleted or anonymized where feasible |
| Voice transmission data | Typically up to 24 hours. Longer only for safety, abuse investigations, legal obligations, valid legal process or legal claims |
Unlinking your Roblox account is separate from deleting your account. It stops Melonly collecting new data from your Roblox account, but doesn't delete what's already been collected. You can do this yourself in Account Settings.
Other Requests
The Privacy Policy lists other rights you may have, some of them only under certain conditions. To use any of them, email [email protected].
- Correct or complete your personal data
- Restrict or object to how your personal data is processed
- Have your data transferred to you or to another organization
- Withdraw consent, where Melonly relies on it
If you're in the United Kingdom and believe your data hasn't been handled correctly, you may also complain to the Information Commissioner's Office (ICO). In the EEA, you may complain to your local supervisory authority.
Need help?
Still have questions? Join our Discord server for support from the Melonly Team.