What Are the Age Requirements?
You must be at least 13 to use Melonly. If you're under 18, or under the age of majority where you live, a parent or guardian needs to have reviewed and agreed to our Terms on your behalf.
Roblox also has its own age check. If you see "You are not allowed to use this application" when linking your account, it comes from Roblox, not Melonly. It means your Roblox account doesn't meet the age needed to use third-party apps like Melonly. If your Roblox account says you're under 13, you're blocked even if you're older in real life.
Melonly can't change your Roblox age or override this block, and contacting support won't change it. The fix has to come from Roblox.
Check Your Roblox Birthday
- Open Your Roblox Settings
Go to your Roblox Settings and look under Personal for your birthday.
- Check Your Account Age
Next to your avatar in the top right corner, Roblox shows either 13+ or <13.
If Your Birthday Is Wrong
Roblox doesn't let accounts under 13 change their birthday, so your options depend on where you live.
| Where you live | What you can do |
|---|---|
| EU | Send a GDPR Right to Rectification request through Roblox support |
| Outside the EU | Check your local data rights laws for a similar option |
| No legal option | Create a new Roblox account with the correct birthday |
Minimum Age by Country
Even with a 13+ Roblox account, your country may need a higher age. If your country isn't listed, the minimum is 13.
Need help?
Still have questions? Join our Discord server for support from the Melonly Team.